HARRIS Hotel & Conventions Ciumbuleuit Bandung

Điểm trừ: -

Điểm trừ: There’s a lot to unpack about this hotel..nn(1) when we booked we informed the hotel via booking.com that we will late check in as we will be flying at midnight from Bali to Jakarta then to Bandung… The day of, they texted us around 5:30PM telling us if we don’t pay via a bank transfer they will cancel our booking… we were in Bali heading to the airport.. make it make sense! They wouldn’t reply to our texts either!nn(2) we had some laundry to be cleaned at the hotel, they charged us at the express rate instead of the normal one even though we asked for the normal one. It took the employee a long time to sort things out. nn(3) we had sick kids (diarrhea and vomiting) they had accidents on the bed and blankets.. the hotel charged us to clean them..!!nn(4) the funniest part of all, if we keep a bottle of water outside the fridge while the AC is on, it’ll stay longer than having it inside the fridge. The fridge doesn’t function as one. We stayed in 2 rooms, both’s were the same.

Điểm trừ: nothing

Điểm trừ: dirty nroam smelled like cigarettes, I could breath properlynwhen I came they said it fully booked and they can’t give me my room I hade already booked

Điểm trừ: - NOISE: On Booking.com, it indicated that the rooms are soundproof, however they are the exact opposite, The large rooms are an echo chamber to all the noises from the hallway and surrounding rooms (adjacent and above). From 5am onwards we were woken up by constant noises of people moving objects in rooms and the hallway, running in the hallway, talking and shouting in the hallway, doors opening and closing, telephones ringing from other rooms, etc. It was an ABSOLUTE NIGHTMARE and we could not sleep at all.nn- Cleanliness/Unhygienic (photo attached): For a hotel that supposedly has achieved maximum hygiene standards, we were greeted with a tray of complimentary toiletries full of FUNGUS!nn- Bathroom drainage (photo attached): Within less than a minute of a running shower, the shower area would flood as it was unable to drain properly and in the end you would shower almost ankle deep in your own dirty water.nn- Towel cleanliness (photo attached): All the white towels and bathroom mats were blotchy and stained. Unclear if they were recently cleaned or not.nn- View (photo attached): The city view we received was of the hotel exhausts and rather unsightly rooftops.nn- Double bed: For our double bed, they simply joined 2 twin single beds and placed a double bedsheet to connect them.... while keeping both individual duvets on top!nn- Wi-fi (photo attached): For a Business and convention hotel (or any hotel for that matter), the wi-fi is embarrassing at only 4.57 mbps download speed.nn- Refrigerator bar: turns on but barely cools. Even after placing drinks over 20 hours earlier, they were barely cooler than room temperature.nn- Room telephone: When we tried calling reception to request the in-room safe to be made usable, there was no answer. Later the next day reception had apparently also tried to call us twice while we were in the room, yet the phone never rang!

Điểm trừ: The parking was always full, I stayed for 2 nights, it's hard to find parking space. The room was clean enough but they didn't change the towels. I don't know if they forgot or what. I hope next time they can remember that.

Điểm trừ: The lighting in the room is very low makes doing activity for study or work become uncomfortable.nAn old paint and stained ceiling needs to be repainted to make more fresh look and ambience