HÀO PHÁT HOTEL NHA TRANG

Tiện Nghi và Cơ Sở Vật Chất

Địa điểm tham quan gần đây

Câu Hỏi Thường Gặp

Đánh Giá Của Khách Đã Lưu Trú

Ok

We were extremely dissatisfied with the deception regarding the room category in this hotel. During the booking process, we specifically emphasized the presence of a small window and a room size of 20 square meters, which was perfectly acceptable for us. However, upon check-in, we were placed in a room not exceeding 9 square meters, and its “window” was the size of a book, overlooking a staircase landing (photos and videos are available on Google Maps).

Upon discovering the inconsistency in the room size with our reservation, we approached the reception, providing the room description from the website. To our surprise, we were informed that the photos were a mistake and were offered a move to a more spacious room only with an additional payment. Failing to negotiate, we returned to our room. We needed to work, but unfortunately, the internet was not accessible, prompting us to head to a café for a reliable Wi-Fi connection. However, it turned out that the lock in our small room was not functioning. As a result, due to the faulty lock, we were relocated to the originally booked room.

It’s worth noting that the room had clean towels and bed linen, as well as new furniture and fixtures. Unfortunately, the TV did not broadcast channels but provided access to YouTube. However, the internet was weak, making it impossible to watch YouTube in this room.

The bathroom was equipped with some necessary amenities, although the absence of soap and the inconvenient placement of dispensers made handwashing challenging. Additionally, there was no hairdryer or kettle in the room. Considering these inconveniences, we would not recommend this hotel. Furthermore, on the booking website, we later noticed that the initially assigned room was cheaper by 130,000 dong and intended for a single person.