favehotel MEX Tunjungan Surabaya

Điểm trừ: Unfortunately, my room was no window. For support the environmental, the hotel no longer provided bottled water in the room. It replaced with free water dispenser in the corridor. The policy is totally understood. However, I still pretty unsure with hygiene of the glassware. That's why I prefer to buy my own water in the convenience store just beside the hotel building.

Điểm trừ: Disappointing Decline in ServicennI have been staying at this hotel for the past five years, but unfortunately, the service has deteriorated significantly. Basic amenities like hot water are no longer reliable. When I raised the issue, the untrained and unprofessional technicians simply stated that since everyone in the hotel was using hot water, we were also unable to get any.nnThis level of service is unacceptable, especially for a hotel that once maintained higher standards. It’s disappointing to see such a decline, and I hope the management takes immediate action to address these issues.nnWould not recommend unless improvements are made.

Điểm trừ: I think it’s time to rethink a renovation for the basic room,the bedside tables are broken the bathroom floods after a shower and hot water is terrible like no water pressure and no hot water sometimes,the light are to dimmed and out dated with some warm white light and then mixed with day light it’s bit odd sometimes lighting can improve

Điểm trừ: nothing actually but the bathroom can improve

Điểm trừ: Unfriendly staff

Điểm trừ: Stain on the bed sheet, toilet flush wasn't working properly, AC is noisy, dump smell from toilet, no hand towel in the room

Điểm trừ: The twin bed is too small, the room size is small

Điểm trừ: Parking

Điểm trừ: I never complain about my staying in a hotel, but this hotel hits me differently. nFirst room they give us. The linen is so bad, so many stains seem they dont change the linen. so much hair on the floor. Even on the sink. Give complaints to the supervisor of the hotel instead say sorry he just left and left me hanging. nWe go to the receptionist and get a new room, but it's also the same. There are so many stains that they try to clean the stain on top of the blanket with water cause is look wet. So we give another complaint. The toilet bidet looks dirty, and it looks like someone just uses it and never has been cleaned, and the bathroom floor is so dirty. Under the bed so many hairs and tissue. nnFor sure, many hotels are better with that price, and i won't even come back. Worst experience ever.