favehotel MEX Tunjungan Surabaya
Jl. Pregolan 1 - 5, Surabaya Center, Surabaya, Indonesia
Surabaya Center, Surabaya - City Center
Updated on 29/06/2025
Check-in / Check-out
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Must-see activities in Indonesia
Reviews
Review Score
Has 3786 reviews on Agoda
Cleanliness - 8.5
Facilities - 7.8
Location - 7.8
Service - 7.3
Room Quality - 7.7
Review: Good hotel and value for money
Positive points: Location is in the center of Surabaya. Easy access for public transportation. Just 5 minutes walk to TP Mall and also very near to Tunjungan street for night sightseeing. Staff was nice. Efficient process for check in-out. Wifi also perfect.
Negative points: Unfortunately, my room was no window. For support the environmental, the hotel no longer provided bottled water in the room. It replaced with free water dispenser in the corridor. The policy is totally understood. However, I still pretty unsure with hygiene of the glassware. That's why I prefer to buy my own water in the convenience store just beside the hotel building.
Review: Tidak sesuai ekspektasi, tetapi sesuai harga, lokasi cukup strategis
Positive points: Nothing
Negative points: Disappointing Decline in ServicennI have been staying at this hotel for the past five years, but unfortunately, the service has deteriorated significantly. Basic amenities like hot water are no longer reliable. When I raised the issue, the untrained and unprofessional technicians simply stated that since everyone in the hotel was using hot water, we were also unable to get any.nnThis level of service is unacceptable, especially for a hotel that once maintained higher standards. It’s disappointing to see such a decline, and I hope the management takes immediate action to address these issues.nnWould not recommend unless improvements are made.
Review: so so
Positive points: This has been my favorite hotel for a long time and the staffs are the best people I know, very strategic location,I’m a very regular person here ,most of the previous staff has left but old members are still here
Negative points: I think it’s time to rethink a renovation for the basic room,the bedside tables are broken the bathroom floods after a shower and hot water is terrible like no water pressure and no hot water sometimes,the light are to dimmed and out dated with some warm white light and then mixed with day light it’s bit odd sometimes lighting can improve
Review: Good
Review: Strategically located. Rooms are ok but mine didn’t have windows, so it was a little dark and claustrophobic.
Positive points: very convenient I have stayed numerous times here , no complaints,specially the staff they are very polite and quick to responds and I want name reception Ahmed who is assist me a lot even in carrying my luggage, even though it’s not his job, strategic location walking distance to mall I would heart of Surabaya
Negative points: nothing actually but the bathroom can improve
Review: dekat dengan pusat keramaian surabaya
Positive points: Clean room
Negative points: Unfriendly staff
Review: Stepped out of the elevator accompanied by bad, heavy cigarettes smell throughout the corridor. I am a heavy smoker, and when I say it smells badly, trust me it really is. Unbearable even to a smoker like me, so judge yourself. Totally disappointed.
Positive points: The location is superb, walkable from tunjungan Plaza. As well as inside the mall. Not sure what mall was that, but pretty handy for those who love the city vibes and culinary option. Saw those skyscraper from the front of hotel, but not from the room due to no window at all. Refill waters are free in corridor. Amenities is fine. Quite small room but comfort. Staffs are excellent also helpful
Negative points: Stain on the bed sheet, toilet flush wasn't working properly, AC is noisy, dump smell from toilet, no hand towel in the room
Review: No value for money.nNot many choice of food for breakfast. n
Positive points: The location
Negative points: The twin bed is too small, the room size is small
Review: Staf lobby pelayanannya tidak baik .melayani tidak dengan ikhlas .
Positive points: Location & price
Negative points: Parking
Review: AC berisik, blower kamar manfi juga berisik. Variasi menu breakfast sedikit bahkan pastry tidak ada, buah hanya tersedia 1 macam, jika habis baru diganti buah lain. Aroma lantai setelah dibersihkan baunya apek. Teko air terlalu kecil untuk stok di jam tidur (setidaknya pakai teko kemasan 1 liter)
Positive points: Location is good
Negative points: I never complain about my staying in a hotel, but this hotel hits me differently. nFirst room they give us. The linen is so bad, so many stains seem they dont change the linen. so much hair on the floor. Even on the sink. Give complaints to the supervisor of the hotel instead say sorry he just left and left me hanging. nWe go to the receptionist and get a new room, but it's also the same. There are so many stains that they try to clean the stain on top of the blanket with water cause is look wet. So we give another complaint. The toilet bidet looks dirty, and it looks like someone just uses it and never has been cleaned, and the bathroom floor is so dirty. Under the bed so many hairs and tissue. nnFor sure, many hotels are better with that price, and i won't even come back. Worst experience ever.
Amenities & Facilities
Transportation
- Free parking
- Airport shuttle
- Taxi service
Amenities
- 24-hour front desk
- Luggage storage
- Smoking area
- Cashless payment service
- Laundry service
- Express check-in/check-out
- Daily housekeeping
- Non-smoking rooms
- Elevator
- Food delivery
- 24-hour check-in
- Dry cleaning
- Cable/satellite TV
- Safe
- Medical services
- Meeting/banquet facilities
- Meeting room
Food & Dining
- Asian restaurant
- Buffet restaurant
- International restaurant
- Breakfast
- Buffet breakfast
- Bar
- Coffee shop
- Restaurant
Languages Spoken
- English
- Indonesian
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Internet
- Internet service
Entertainment
- Spa
- Massage
- Fitness center
- Spa/Sauna
