Enso Hotel

Điểm trừ: Variatif of breakfast food

Điểm trừ: Bathroom is too small

Điểm trừ: Being promised Japanese hospitality with “precision” as one of the three key concepts, I had been disappointed. One of my towels was heavily torn. It’s impossible that your staff did not realize it, because the threads were obviously hanging out. There was a brown stain on the edge of my hand towel and I wonder if your staff did replace it with a new one the next day, because the same brown stain was on the same edge of towel. The bathroom door handle dropped with just a slight pull. I placed that broken knob on the floor. Next day, instead of fixing the knob, it was taken away leaving the door with no knob. I had to pull the edge of the glass door to open the bathroom door. You call this Japanese hospitality? The bathroom wall was full of white stain. The water tap hose above the sink was shaking. The wood from the clothe hanger fell apart as I was about to hang my clothes, and sharp nails from both left and right sides stuck out. Luckily really, they didn’t tear my clothes. Yeah, this is what you call precision. On the second night I didn’t get coffee and creamer replenished. Refrigerator was not cold at all. Well, I could feel frost on what was supposed to be the freezer, meaning the electricity was running. The switch button was set on max. However, that chill served far from its purpose as a refrigerator. TV channels were very limited, not to mention Japanese channels. Swimming pool looks small, more similar to an aquarium where guests can watch you swimming back and forth from above. Oh, one more thing. When I checked in, there was an obvious glass stain on the desk. The next day, after my room had been made, that stain was still there. Don't you bother at all to wipe that off? A Japanese would.