The Fern Hotel Phu Quoc

Review: Bedsheet was dirtynNo reception system nWashroom was dirtynObstruction on view if beach

Positive points: Location

Review: There’s no lobby or check-in desk, so be prepared to have mobile data and stand outside in the heat for 20mins after you’ve WhatsApp’d the staff from a sign at the front window. The rooms are dirty and there’s no housekeeping, so the room is not made up nor the towels / toilet roll / bottled water replenished. No amenities in the room so bring your own toothbrush and toothpaste! Awful, would avoid at all costs.

Positive points: View đẹp

Review: I think it's okay, you just need to make sure to contact in advance about the arrival time so you won't have to wait for check-in. Convenient location. The room has a beautiful view where you can watch fireworks and two shows.

Positive points: View phòng rất đẹp, vị trí đi lại thuận tiện, phòng hơi nhỏ nhưng nội thất mới và sạch sẽ. Thỉnh thoảng hơi ồn vì tiếng hát karaoke ở ngoài vọng vào phòng

Review: There is no reception, u need to contact the owner to know ur room number. And ur room is unlock. Room card is inside, just go in. First time i open the door, the entire room has a shit smell, strong shit smell

Positive points: Căn hộ k có view đẹp, máy lạnh bị hư 1 cái nên 1p đã phải ngủ quạt, có muỗi, sáng ra còn bị cúp điện và wifi cũng bị trục trặc, phải tự lo chứ nhân viên k đến xem dùm, lúc đến nhận phòng còn phải đợi lấy key hơi lâu, ngoài ra thì mọi thứ đều ok, vị trí gần chợ đêm, gần biển đi bộ cũng tiện

Review: No staff was seen to assistnKitchen not cleaned since ages

Positive points: Vị trí đẹp, thuận tiện đi lại. Phòng mới, đầy đủ tiện nghi, view cầu hôn và xem bắn pháo hoa không bị chắn tầm nhìn. Có chỗ nấu ăn nếu bạn mua đồ về

Review: Terrible experience with this hotel! Booked through Agoda, but the service and management were extremely poor.nn1. Location is super hard to find - even with directions, couldn't find it easily. No clear signage or helpful locals around.n2. Overpriced for what you get - small room, especially compared to other hotels in the area with better views and space.n3. ZERO management presence! No reception, no caretaker, no room service. No basics like daily toiletries, towels, or water refills after the first day.nnAvoid this place - not worth it! 😡

Positive points: Vị trí ngay trục phố trung tâm từ cửa Sunset Town đi thẳng, view phòng ngủ ngắm cầu hôn & pháo hoa đỉnh chóp, giá cả hợp lý rất ok

Review: There is no reception and there is nobody there to rely on. No room service, no cleanliness and what to expect and from whom to expect as there is nobody available all time. Rest location wise its good. But I wont recommend to anyone. Its kind of apartment where everything is by ourself.

Positive points: Phòng sạch, tiện nghirnTầm nhìn đẹprnNgay trung tâm....

Review: Nice view . Can see the firework .

Positive points: Vị trí thuận lợi, sạch sẽ.

Review: Everything is fine except for the unfriendly response attitude towards customers, seeming indifferent to them. Customers reach out and there is no response if they text, it takes a long time to get a reply. Anyone needing an invoice should avoid this… when quoting prices that include tax but not willing to issue an invoice for customers (when I have already deducted the tax during payment).

Positive points: Địa điểm rất tuyệt , view biển, có thể ngắm được màn trình diễn pháo hoa .