Movenpick Surabaya City
Jl Ahmad Yani No 71 Margorejo Wonocolo, Rungkut, Surabaya, Indonesia
Rungkut, Surabaya - 3.3 km to center
Updated on 28/06/2025
Check-in / Check-out
Must-see activities in Indonesia
Reviews
Review Score
Has 684 reviews on Agoda
Cleanliness - 9.4
Facilities - 9.3
Location - 9.2
Service - 8.8
Room Quality - 9.1
Review: Glad to be back, for the breakfast delicious also !
Positive points: Clean and modern room with big screen TV. Water pressure was good, rainfall shower was my favourite. Hotel is quite a new building. Free parking. It was a great stay!
Negative points: Towels were old, had some spots on them. The location of the hotel is good, but you have to cross the railroad, not bad, just a little bit inconvenience.
Review: As we stayed in this hotel already a couple of times, we will always recommend it based on the quality of service and rooms!
Positive points: The ambience for resto
Negative points: Bathtowel was bad, no floormad at badroom.
Review: Nice and value for money
Positive points: locarion and quality
Negative points: Welcoming gestures? need to feel more welcome
Review: I used to be accorplus member have been staying at this hotel several times but this time I booked the hotel not with my Accorplus but via Agoda. I can see a different service from the hotel when I booked as Accorplus or not. During breakfast the breakfast room is very crowded.
Positive points: Spacious room
Negative points: Too much noises from the outside, espcially upper room. I've complained to the lobby, but there was nothing change. The noises really ruined my sleep.
Review: Hotel ini sangat bersih dan selesa. Sarapan pagi juga sangat memuaskan dengan banyak pilihan menu yang sesuai untuk pelbagai citarasa. Namun, ada sedikit kekurangan dari segi privasi — pintu bilik air tidak boleh dikunci, jadi kurang sesuai untuk mereka yang datang bersama rakan-rakan atau keluarga (terutama jika ada anak-anak). Hotel ini lebih sesuai untuk pasangan yang bercuti bersama.
Positive points: Breakfast was the best. Best service by Ms Elsa. Very clean & well maintained room. Thanks Elsa. rnShana’s, Mila & Tyas were very friendly, helpful, happy, wonderful staff. I will definitely be back. Manager Samsul was very nice person. Alex helped me to bringing down my luggage, nice of him. rnMs Elsa, Ms Mila, Shanaz & Tyas helped me to order Grab for me. They know, this was my first time, they were checking on me on WhatsApp that how I am , where. Make sure I am safe. Tyas surprised me when she sent a WhatsApp message for safety. Tyas is a sweetheart, I really appreciated for asking that I am safe. God bless her heats.
Negative points: None
Review: Location near to airport very conveniently for early flight. Have a great stay here.
Positive points: Its not that expensive and located in a big street. big brands.
Negative points: Very poor room cleaning, when i Arrived the carpet was full with peanut sheels and skins, the toilet tissue was only the used one, no additional backup. the shower gel was not filled, the seat was dirty, the towel was very old and not white anymore, the beed sheet and pillow case have black stains on them, the jug is very dirty, the wash basin was cracked, the call to receptionist and cleaners were nit picked up, I have to go down to the receptionist. in the hallway there was a used cottonbud not pickedup for 2 days at least.
Review: Yes i definitely will come back for sure anytime im in surabaya. Worth every penny
Positive points: The room was clean and very comfortable. The food had a good taste. The staffs was very humble.
Review: Saya melakukan pemesanan via agoda selama 3 malam dan pesan 2 kamar. Pesan yang sudah include breakfast. Ternyata setelah checkin di informasikan breakfast hanya berlaku 1 orang. Padahal saya melakukan pemesanan include breakfast, dan tidak ada informasi hanya berlaku satu orang. Saya coba komplain ke resepsionis dan juga via email, ternyata mereka jawabannya juga sama. Jika memang untuk 1 orang harusnya di tulis breakfast hanya mendapatkan 1 orang. Kecewa dengan perlakuan pihak hotel. Padahal kamar dan fasilitas bagus, tapi pelayanan kurang memberikan yang maksimal. Resepsionis pun bilang untuk breakfast hotel bisnis agak berbeda dengan hotel yg bukan bisnis. Secara halus saya merasa tersinggung, memangnya saya baru pertama kali pesan hotel bintang 4 atau 5? Dikira saya awam kali yaa.. tolong dibenahi pelayanannya. Saya lampirkan foto buktinya
Positive points: I like everything about it.
Negative points: Maybe its location seems not ok for me.
Review: Had issues with the aircon, and staff took some time to come to check. Otherwise, okay stay
Positive points: Location, staff is nice , bed is very comfortable
Negative points: Nothing
Review: Room sangat bagus dan bergaya classic american
Positive points: Its a bit new
Negative points: Horrible foodnHorrible maintenancenHorrible staff
Amenities & Facilities
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Internet
Transportation
- On-site parking
- Taxi service
- Airport shuttle
- Free parking
- Car rental
- Shuttle service
Food & Dining
- Poolside bar
- Kitchen
- Buffet breakfast
- Bar
- Coffee shop
- In-room breakfast
- Asian breakfast
- Restaurant
- Halal breakfast
- Kosher restaurant
- Kids' meals
Amenities
- Dry cleaning
- Cable/satellite TV
- Safe
- 24-hour front desk
- Medical services
- Luggage storage
- Meeting/banquet facilities
- Smoking area
- Cashless payment service
- Laundry service
- Express check-in/check-out
- Daily housekeeping
- Non-smoking rooms
- Audiovisual equipment for special events
- Elevator
- Food delivery
- Invoice provided
- 24-hour check-in
Entertainment
- Spa
- Massage
- Ticket service
- Yoga room
- Kids' pool
- Swimming pool
- Outdoor pool
- Indoor pool
- Fitness center
- Spa/Sauna
Languages Spoken
- Indonesian
- English
