KAZUO Village

Review: I have mixed feelings about this place, as the check-in experience left much to be desired. I attempted to contact the property in advance via Zalo and several phone numbers listed on Google Maps and Agoda but received no response. Upon arrival, nobody was present, and I had to make several calls to reach someone. The owners, who do not speak English, initially did not seem to understand the situation. After 10 minutes, they responded on Zalo, and following a video call, they realized we were at their villa. The manager arrived 20 minutes later to let us in.

Unfortunately, the villa was unprepared: the beds were not made, the floors were dirty, dishes were unwashed, and there were no towels, shampoo, shower gel, or toilet paper. The water tank was also leaking. The check-in process, including preparing the villa, took about an hour.

On the positive side, the manager was highly professional, addressing all our concerns promptly. He made the beds, brought towels, provided firewood, prepared the grill, and even brought fruits and vegetables.

The villa itself is a mix of positives and negatives:

Positives
- Good marble table
- Coffee machine and grinder
- Pans for cooking
- Large firewood grill
- Water cooler
- Stunning view

Negatives:
- Cheap plastic dishes and glasses, no forks
- No basic toiletries (shampoo, shower gel)
- No towels or toilet paper

As an apology, the owners offered a free breakfast, but the limited options (e.g., basic noodles and soup) felt inadequate for a 2.8M VND booking for seven people for a night.

Overall, while the villa has some good facilities and a helpful manager, the lack of preparation and basic amenities made the stay less comfortable than expected.

Review: Vị trí tốt, gần đồi chè, không gian thoáng đãng, trẻ em rất thích