Hotel Tentrem Jakarta
Jl. Alam Sutera Boulevard No.11, Pakulonan, North Serpong District, Alam Sutera, Tangerang, Indonesia
Alam Sutera, Tangerang - 1.9 km to center
Updated on 28/06/2025
Check-in / Check-out
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Must-see activities in Indonesia
Reviews
Review Score
Has 519 reviews on Agoda
Cleanliness - 9.7
Facilities - 9.6
Location - 9.5
Service - 9.2
Room Quality - 9.4
Review: Good
Review: Hospitality was top notch. Booked Premiere King type but when we checked in, the receptionist upgraded us to Keraton Suit. The room was so spacious, furnished well, full amenities and traditional snacks as compiments (loooved it). Really like the paintings in the room, appreciate the art. Thankyou mba Prita for welcoming me and mba Indira for sending me home nicely. One of good memories in Hotel Tentrem
Review: Very recommended hotel for staycation
Review: Untuk harganya termasuk worth it. Fasilitas lengkap. Staf sangat ramah terutama di executive lounge. Lokasi strategis bersebelahan dengan mall dan minimarket
Review: The best staff that still tries to accomodate our needs even tho the property is in full capacity during our time staying there.
Review: It was such a lovely hotel. We enjoyed our stay very much. The ladies at the reception are very friendly. The room is nice and spacious. The breakfast was excellent with many variety of Indonesian food. Outdoor area is beautiful. We definitely will be back. We knew this hotel as we stayed at the one in Jogja.
Review: Ok so advertised as 5 star I think 4 is closer , rooms clean however basic , room service food was excellent however and a big one no alcohol, none in the hotel at all nThis should be advertised as for many travellers have a glass of wine with a meal or a cold beer whilst on holiday if I would have know the no alcohol policy and the premium you pay to stay I would have gone elsewhere nIn my opinion not good value for money
Review: Dapet gratis lounge service bertiga padahal jatahnya hanya 2 orang. Extraaaaaa sih servicenya. Terus aku meeting sampe malem bertiga dsna nyaman banget. Super baik.nnBreakfastnya oke. Banyak stall yang otentik indonesia kaya soto hj mamat dll. Enak banget jus nya hehe.nnTerus spanya juga oke.
Positive points: Good service, clean & comfortable , friendly staffs, great location
Negative points: None
Positive points: Their service excellent, the stafs very helpfull dan the food so good
Negative points: Nothing
Review: Senang banget tiap nginap tentrem,cocok utk kids. Staff ramah2 smua. klo tentrem jogja disediakan es krim yg terkenalnya tolak angin,tentrem jakarta tidak ada 😆nOverall tetep happy nginap ditentrem. Ga sabar balik nginap lgi. Thank you tentrem hotel
Positive points: The breakfast is quite varied with decent taste (the yellow rice was slightly undercooked), the room is clean, the staff was friendly during check-in, and the check-in and check-out process was reasonably quick. The housekeeping staff were nice..
Negative points: The lobby staff were friendly but not helpful. They wouldn't bother to help close the door or ask if there's anything they could assist with, like carrying stuffs. They just greet us and stood there. This is also the only hotel that is strict about borrowing towels at the swimming pool. One room is limited to borrowing only two towels, and they didn’t hesitate to stop us to say that the maximum is two towels, even though they could see we had three children who had just finished swimming. I actually booked two rooms. It would be better if they asked how many rooms we booked before politely refusing by saying one room can only have two towels. It’s embarrassing for them, too, when they realize we had booked more than one room.nnThe valet staff's driving skills were lacking. I brought a Tesla and ended up parking it myself. During check-out, many staff and security personnel were standing around in the lobby doing nothing, but they didn’t assist either. Even when we were leaving, no one helped stop the traffic for the car to exit.nnOn the first day of breakfast, I wasn’t helped to find a table, had to ask to clean the table, and even had to ask for cutlery. Overall, this is a hotel with plenty of staff but very inefficient, as they lack proper training and helpfulness. Even BCA security is better than this hotel's staff. The price is also overpriced for a room with such design and service quality.
Positive points: Good location
Negative points: Need more space at the restaurant
Positive points: The place was absolutely stunning, with complete amenities and beautifully detailed decor. The service was exceptional, and I was pleasantly surprised with a complimentary room upgrade. Special thanks to the front office team, especially Mbak Indira, who were incredibly warm and welcoming. A huge thank you to the Tentrem team! Highly recommended, and I can’t wait to return.
Negative points: The location is outside Jakarta, requiring travel through traffic. It’s very crowded on weekends, and the lobby is not very spacious.
Negative points: I stay in hotel for 2 nights and pay for 03 nights , when I did checou Marli in 2 second day rnI tell for manager the date is wrong , can you return one night ?rnand he tell me if I buy with hotel ok , but booking don't return the money
Positive points: The rooms, the staff, and hotel ambience are top notch
Negative points: Drop off entrance was quite small. Parking was a limited. nBreakfast was crowded. We were given options early in the morning or later in the morning. Even after this time-split, our group still can not enter together
Amenities & Facilities
Transportation
- Airport shuttle
- Car rental
- On-site parking
- Free parking
- Taxi service
- Shuttle service
Food & Dining
- A la carte restaurant
- International restaurant
- Restaurant (lunch)
- Western breakfast
- Western restaurant
- Breakfast
- Restaurant (dinner)
- Buffet breakfast
- In-room breakfast
- Bar
- Alcoholic beverages
- Full American breakfast
- Coffee shop
- Dessert restaurant
- Chinese restaurant
- Restaurant
- Salad restaurant
- Outdoor cooking facilities
- Asian restaurant
- Kids' meals
- Asian breakfast
- Buffet restaurant
- Breakfast restaurant
- Coffee shop / Tea house
- Vegetarian restaurant
- Halal breakfast
Amenities
- Invoice provided
- 24-hour check-in
- Dry cleaning
- Meeting room
- Safe
- Audiovisual equipment for special events
- Outdoor special event venue
- Laundry service
- 24-hour front desk
- Medical services
- Daily housekeeping
- Luggage storage
- Meeting/banquet facilities
- Proposal venue
- Elevator
- Smoking area
- Cashless payment service
- Free bottled water
- Express check-in/check-out
- Rooftop area
- Non-smoking rooms
- Gift/souvenir shop
- Conference room
- Food delivery
Entertainment
- Massage
- Yoga room
- Golf course (within 3 km)
- Steam room
- Horse riding
- Swimming pool
- Outdoor pool
- Golf course (on site)
- Kids' club
- Fitness center
- Spa/Sauna
- Spa
- Hot tub
- Pool facilities
Languages Spoken
- Chinese (Mandarin)
- English
- Indonesian
- Korean
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Wi-Fi for special events
- Internet
- Internet service
