Hoiana Hotel and Suites

Review: Pros:
Good service
Great Food (fresh fruit, great pho)
Nice Staff
Provided Complimentary Gift (a bottle of Prosecco)

Cons:
Toilet was clogged once
Fridge was not cold
Bad smell in the room and along the hall

Total: 4.6/5

Positive points: The views of the sea were amazing . We got an upgrade to an even better room (they gave a 160 m2 room !!!). The staff was very accommodating and provided a personal service, offered recommendations for restaurants and even booked for us . It was my birthday and they had organized a cake and a nice surprise. The spa was excellent (and so were the massages ). Breakfast was very good too. Although the hotel is about 25’minutes from Hoi An centre , the hotel provides very convenient shuttle bus service . It is a very modern hotel and I would have usually booked a boutique hotel in Hoi An, but I don’t regret it . It was an amazing experience.

Positive points: Usually not one for resorts however this was truly an amazing hotel with so much to offer.
We originally booked for one night as a luxury end to our stay in Hoi An till we moved on to the next place however we changed our flights to stay an extra night as we wanted to make the most of all the beautiful facilities to the hotel and to our surprise the staff upgraded us to the exec suite which was beautiful. They decorated the bed and made a lovely cake as it was my birthday.

Level of detail to the hotel from the furniture of all spaces, to the tech in the rooms was amazing and what made the stay even better was the staff, they were all so helpful and accommodating a few stand out people are:
Tina and daisy at front of house, Sunny and the team at breakfast, Vuong and the team at beach nox, Hung and the lifeguard team.
We would definitely recommend this resort

Positive points: Upon check in Anh & Daisy were very helpful & accommodating. We arrived early & they were more than willing to allow us an early check in.
Our room was an Ocean View Deluxe Suite King on the 13th floor. The staff had decorated our room & gave us a delicious cake for our anniversary which was just such a beautiful touch. The room was very spacious, with a walk in wardrobe, 2 toilets, a large bathroom with a bath & double hand basins, bedroom, lounge room & balcony. The housekeeping staff do a very thorough job of cleaning the room & also come back for a turn down service later in the day.
We found the bed a little firm for our liking, this was quickly rectified with a mattress topper.
During our 4 night stay, we dined at several of the restaurants on site. They were all excellent, including the breakfast offering, which would have to be the best hotel breakfast we have experienced in our travels.
The grounds & gardens are beautifully maintained & lovely to walk amongst & look out upon.
There are several pools, however we spent most of our time at the infinity pool on the 16th floor, as it was a little cooler up there due to the breeze. The pool attendant & also the lifeguard at the beach, would even lay the towel out on our sun loungers.
We made use of the well equipped Gym, which also has a beautiful view of the beach.
The hotel offers a complimentary shuttle into Hoi An, however we didn’t make use of it, as we wanted to make the most of the hotel & facilities whilst we were there, including the beach.
We were very sad to be checking out today to continue our travels, we would have stayed longer if we could have.
I can’t imagine a property being more perfect, the absolute highlight though, was the staff. Every staff member we encountered greeted us with a smile & a Xin Chao & couldn’t do enough to help us.

Review: Perfect for couple or family to stay with nice ocean view and gold course.

Positive points: Truly one of the best resorts I've ever been to. Could easily spend days without thinking of going outside the resort area. Really enjoyed chilling around. Highly recommended.

Positive points: The rooms where lovely and spacious. The staff where all very helpful and went out of their way to help in any way they can. The pool was amazing, very relaxing. We will definitely stay at this property again. Short taxi journey into Hoi An old town.

Positive points: My wife and I didn't have high expectations - perhaps due to our disappointments at different hotels in the region (we are based in Singapore, and we are sick of high prices and low-quality service in Singapore!). Not only our suite room was superb in terms of value for money, but we were literally blown away by the great service of the staff and how the hotel area (beach) was amazing to explore. We were there in mid-March, and the hotel area had amazing weather with a nice breeze. We initially thought Hoian generally had great weather, but we realized the downtown area was not the case when we visited Hoian downtown. Hence, we spent the next 3 days in the hotel area without wanting to visit downtown. Do note that I heard it gets quite hot and humid from June to August, and it's a rainfall season from November to Jan/Feb. Thus, March - early June would be amazing to stay there.

Review: Clean, well-designed and spacious room. Great facilities for couples/families to enjoy by the pools and beach.

Positive points: The property was very modern and the room was very spacious.

Review: We had the most amazing stay for our wedding anniversary. From the moment we checked in, the staff were friendly and helpful and couldn't do enough to make our stay special. They had upgraded our room, decorated with rose petals and provided thoughtful fruits and a cake. The room was beautiful, so spacious and everything thought of. The bathroom products were also very luxurious. We enjoyed a lovely breakfast the following morning and very relaxed time around the pool and at the beach. We are already looking to book our next stay. Thank you again!

Review: Mình chọn Hoiana Hotel & Suites (HHS) để propose. Mọi thứ đều được team Marketing chuẩn bị rất rất chu đáo để proposal diễn ra thành công ngoài mong đợi. Highly recommend mn lựa chọn Hoiana nhé

Positive points: Very good hotel, service and food are satisfactory. Thank you to Rita at the counter for your help and making us feel at home.

Review: nice for stay and best location i like it

Positive points: Everything! We had an ocean view room which was huge, it had a super comfortable bed and separate bath and shower. The infinity pool overlooking the sea was amazing and the breakfast was delicious.
We were celebrating a birthday and the staff went above and beyond to make the day special (e.g. cakes, decorations in the room)!