Grand Mercure Medan Angkasa
1 Jalan Sutomo, Medan Perjuangan, Medan, Indonesia
Medan Perjuangan, Medan - City Center
Updated on 28/06/2025
Check-in / Check-out
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Reviews
Review Score
Has 3320 reviews on Agoda
Cleanliness - 8.7
Facilities - 8.7
Location - 8.6
Service - 8.6
Room Quality - 8.6
Review: Place is amazing and clean , staff is extremely helpful.
Positive points: bed was comfy, room spacious
Review: This is a good hotel with spacious rooms and a decently sized pool for swimming. Breakfast buffet is great. But restaurant otherwise is below standards. It takes too long for the food to arrive, and the quality isn't worth the wait. Hotel is undergoing some renovation at its main lobby area, so perhaps they are not fully operational on the F&B side, but guests will expect better of a highly rated hotel. Bathrooms by the poolside are also substandard so you should shower in your own room after a swim.
Positive points: Location n inviromen n food is very good
Negative points: Everythings is good
Review: Great location and friendly staff
Positive points: The location. The breakfast was excellent and Mr Hotlan was so kind and friendly towards all the hotel guests!
Negative points: One of our room wasn’t ready upon check-in time. We had to wait until 4pm and keep asking the receptionist for the key. It was disappointing because lack of coordination between hotel staff. After we entered we found that the bed sheets had some dirty stains and the room had some weird smell. The hotel staff proposed to put air purifier instead and it helped a little.
Review: Good Hotel
Positive points: Breakfast
Negative points: Facilities, hot water was less, cafe was until a certain time not 24 hours, lobby parking slots were not meant for customers staying in the hotel most of the time.
Review: Rooms were okay just that it wasn’t as Mecure standard
Positive points: Their breakfast was very good. We loved the Teh Tarik. The concept which involved UMKM and various was interesting. The room is spacious.
Negative points: The FO staffs needs training. Wait long for checked-in. They showed no empathy when we asked if they had first aid for cut. Being rejected (at first) when asking for business bill eventhough we had requested on our booking. The staff pointed at us when the deposit receipt was not found, call us screaming at lobby (The staff did not give us the receipt. We asked them to check the cctv but they did not reckon). Greeted a staff at lobby's toilet, but no reply. The biggest of all, there was no apology. We left the hotel mad.nnThere was strange smell in the shower room and aisle.
Positive points: The decor of the lobby and common spaces was very lovely and the attention from the front desk staff and housekeeping was superb.
Negative points: The was a mildewy smell to the room and two of the water sources in the bathroom constantly leaked. Dining onsite was frustrating, as we abandoned by staff in empty restaurant. we had to get up several times to find a server to request assistance.
Review: Good
Positive points: All
Negative points: Lack of coffee machine for breakfast
Review: Overall a pleasant experience.. close to a lot of good food.
Positive points: Beds are very comfortable. Inside the room is big and very quiet. The tv is big.
Negative points: Elevators are so slow : you need to wait so many times because there are only 3 and they are not well programmed! The buffet for the breakfast the weekend is around the swimming pool so it is very noisy with kids playing and screaming. The buffet is not well organized: lots of plates were emptied and not enough place to seat : we need to wait that someone gone to sit down.nThe bathroom should be more maintained
Review: Please take note for tropical country.. air conditioning has to be in good condition
Positive points: Everything was exceptional! Staff was great, amenities great, room was clean and comfortable. For the price I couldn't have asked for a better stay. Sir Hotlan was amazing while we were eating breakfast. Very friendly and helpful! Terima kasih banyak Grand Mercure Medan
Review: One thing to improve is the room availability and attention to detail when we do out booking. Experienced room have to be upgraded as hotel was overbooked. Air Conditioning system at the loby and cafe should be taken note. Medan is tropical country and it is not jice to have outdoor meeting all the time while lobby air conditioning is very poor.
Negative points: Room smells soury.(Sweaty smell)
Amenities & Facilities
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Wi-Fi for special events
- Internet
- Internet service
Transportation
- Airport shuttle
- Car rental
- On-site parking
- Free parking
- Taxi service
- Shuttle service
Food & Dining
- Poolside bar
- Restaurant (lunch)
- Restaurant (dinner)
- Asian restaurant
- Breakfast
- Buffet restaurant
- In-room breakfast
- Buffet breakfast
- Vegetarian restaurant
- Bar
- Halal breakfast
- Coffee shop
- International restaurant
- Restaurant
- Outdoor cooking facilities
- Kids' meals
- Asian breakfast
- Breakfast restaurant
- Coffee shop / Tea house
- A la carte restaurant
Amenities
- Invoice provided
- 24-hour check-in
- Meeting room
- Dry cleaning
- Cable/satellite TV
- Safe
- Conference room
- Laundry service
- 24-hour front desk
- Medical services
- Daily housekeeping
- Luggage storage
- Meeting/banquet facilities
- Elevator
- Smoking area
- Cashless payment service
- Express check-in/check-out
- Non-smoking rooms
- Food delivery
Entertainment
- Massage
- Steam room
- Yoga room
- Swimming pool
- Kids' pool
- Outdoor pool
- Fitness center
- Spa
Languages Spoken
- Chinese (Mandarin)
- English
- Indonesian
- French
