Divinity Villas – Uluwatu, Bali

Điểm cộng: The view was expansive. The manager was nice.

Điểm cộng: The view and the surrounding nature. Amazing!

Đánh giá: Stayed at Divinity Villas for 3 nights. It’s a great treetop villa that is very clean. The highlight of the villa is the incredible views especially from the pool and the upper deck/day bed. Gede was a fantastic host who helped us get a scooter, let us check out late and was very attentive when we messaged. Slightly isolated location but with a scooter everything is easy and quick to get to. Just be conscious that there are some insects around.

Điểm cộng: The property offers stunning views, and the rooms are spacious and clean. The staff were incredibly friendly and did their best to assist us. However, their efforts were overshadowed by the complete absence of the manager, who was never on-site to address issues.nnUnfortunately, our experience was extremely frustrating. We lost power and water, leaving us in total darkness after sunset, without air conditioning, and with no working sinks, showers, or toilets. We had to drive to nearby cafés just to use restroom facilities and charge our phones.nnOn the first night, the manager messaged me via WhatsApp, claiming that the power outage affected the entire area. However, we could clearly see other properties had power—likely because they had generators. The next morning, I asked for an update on when power would be restored but never received a response. After being ignored, I contacted Booking.com, who reviewed my video evidence and confirmed that the manager had falsely claimed the villa had power. Thankfully, they refunded 40% of our stay.nnOther guests were equally frustrated, with some checking out early and others considering checking out early due to the same issues. After reading Google reviews, I saw similar complaints dating back several months, with some guests reporting they didn’t receive any refund at all. Locals also confirmed that this is a recurring issue, and many guests have left early under the same circumstances.nnIt’s disappointing because this property has so much potential. If the owner were honest and proactive, guests experiencing such conditions would receive full refunds instead of partial compensation after escalating complaints. We appreciate Booking.com’s excellent customer service, but unfortunately, we cannot recommend staying here unless significant improvements are made.

Đánh giá: Nice sunset, great staff, great villa!

Điểm cộng: The view was absolutely incredible, and the private infinity pool was so beautiful.

Điểm cộng: The room was lovely & clean! Stunning views. Staff were great.

Điểm cộng: Beautiful villa and the view was amazing. All the sliding glass doors that open to give you a clear view were great.

Điểm cộng: I was a bit hesitant initially because this villa is not so close to the main road. But once staying the 1st night there, I actually loved it because of how clean it was and the tree top view that it has.

Điểm cộng: The room was beautiful, clean, and very comfortable. We had a great stay, and the sunset views were absolutely stunning. Highly recommend this place for anyone looking to relax and enjoy a scenic experience.

Điểm cộng: Beautiful property, friendly and accommodating staff, clean, and wonderful views! Up on a hill, but could easily access shops and beaches with a Gojek, their local version of Uber, which is accessible and inexpensive.

Điểm cộng: Beautiful - wish we had stayed longer! nThe views are incredible and we didn’t want to leave. Food can be delivered to your villa and they offer you a welcome drink on arrival. Lovely friendly staff