Cozrum Homes Charming Corner 2

Điểm trừ: No elevator and a narrow stair to lift a 23kg suitcase on my own for two floors, so avoid this place if you are old or have back problems. There was a construction going on in the entire buidling and the floor above me, meaning that there was debris on every floor and the noise above my room (starting at 6:30am and lasting all day) was so unbearable and impossible to live with that after 24hs I had to complain to my host to get a room at another one of their locations. I was not notified about this construction and would have not booked the room if I had that information. Also there are no lockers to leave luggage until check in. The host kindly offered me to leave it at one of their hotels, but that meant an extra taxi expense both ways for something that could be easily fixed by setting up a few lockers on the ground floor, since they have no front desk staff running the place they could at least set that up for traveler's convenience. Also, I waited for 3 hours because they said there was no early check-in available but the room was not clean when I checked in, the kitchen was dirty, and the linens had stains on them.

Điểm trừ: Noisy construction every day on elevator installation adjacent to my room that was not disclosed during the reservation process. The price of the room should have been discounted.
This apartment has not had a thorough cleaning in a long time. It certainly is not up to Western standards.

Điểm trừ: There is no staff to welcome us, registration (passport, visa, payments, check-in, check-out) is done online through the Booking.com chat portal. this is quite annoying. the place is also a bit complicated too find.

Điểm trừ: the quality of this room just so bad they even get in the room without my permission. i found out i lost my items. However they just don’t want to talk to me about this situation