Coral Phu Quoc Hotel

Điểm trừ: I had booked a month in advance and they still somehow messed up the room for check in on the first night. I try to give the benefit of the doubt when possible - probably an honest mistake, though a bad one still. We were checked into a different room as if it's the correct one - only after I went downstairs to ask did staff tell me it's a mistake and will be remedied the next day.nThen they moved us to the correct room which was only half-cleaned. Fridge dirty, under the bed dust and sand, terrace dirty, bathroom dirty. I mean, if you screw up, you try extra hard to please the next day, no? This was unfortunately a common occurrence in the way that room cleaning was never complete, neither of the times we requested during our 25 days there. Trash was frequently forgotten, floor not swiped, terrace never attended to, bathroom only half clean, dust ignored, towels with holes, etc.nnTalking about housekeeping - what is it with entering the room without knocking??? Absolutely unacceptable even if there is a note requesting cleaning. The standard in the industry is to knock, declare Housekeeping and open only after you're certain nobody is inside. Instead, staff here just used their master card to enter without any warning.nnnThen the bathtub - it's smallish, but that's not really the problem - it was broken on arrival. The host promised to call a mechanic to fix the plug but one never came. We ended up using a plastic bag and a ceramic cup to plug it. It is a make-do but in no way meets expectations from a hotel.nnThe internet was very spotty and I ended up going to cafes/hotels nearby to work. One time it was gone for a full day - shit happens, I understand, but proactive notice is expected - I had to ask explicitly for information regarding it.nSame thing with that one time the water stopped. No proactive notice - staff shrugged it off like it's not a big deal and that we should go wash in the showers near the pool.

Điểm trừ: Bad service

Điểm trừ: No