Casa DeL Mare Gili Air

Điểm trừ: THE BAD. Dirty, sandy floors in the bedrooms. Black mold on walls causing the paint to peel off. Disgusting odor in all bathrooms that smelled like B.O. Extremely dirty bathroom mats - they did not look or smell like they were EVER washed. Kitchen badly equipped, not even a hand towel. The hand towel that was given upon request was dirty! The internet kept dropping off, no internet coverage in the biggest & nicest room in the back (not a huge deal but a little bit annoying), the shower water heater and toilet didn't work either. In one of the front rooms none of the electricity sockets worked (those were fixed during our stay). The entryway to the property (which apparently is abandoned and not owned by the property) is unkept, full of trash, not lit at night, with spikey tree branches that need cutting back. There is also a dirty pool that no one is taking care of. It's a terrible sight.nnTHE UGLY. Initially, the villa had a promising rating of 8.7 or 8.8, which is why I chose it for our 3-day family holiday. However, just two weeks before our arrival, the rating plummeted to a concerning 7.7 due to a series of negative reviews. Alarmed by the sudden drop in rating, I immediately contacted the property management to cancel the booking and request a full refund. Unfortunately, they were completely unsympathetic, citing their cancellation policy as an excuse to deny my request, the free cancellation period had already passed.nBooking.com's customer support was equally unhelpful, choosing to side with the property instead of the paying customer. It's incredibly frustrating to see such a lack of empathy and support from a major booking platform. We were asked to give them a chance.nValuable lesson: properties that require full upfront payment should be approached with caution, as they often prioritize their own interests over customer satisfaction.

Điểm trừ: Bathrooms are not so nice.