DaNang Moon Villa & Apartment

Điểm trừ: We felt the room could do with a deeper clean in some places. Housekeeping would come every couple of days but found they didn’t really ‘clean’ fully. There is no washing up liquid for dishes so this is something to bear in mind.

Điểm trừ: During our stay, there was an electricity outage in the area, and unfortunately, the hotel's generator also failed. This caused significant issues, including the elevator being out of order, which was particularly difficult since we were traveling with a senior guest. The stairs were also completely dark, creating serious safety hazards with no light to see the steps, leading to a few near-misses.

The lack of communication from the hotel was the most frustrating part. If we had been informed about the issue ahead of time, we could have planned our day differently. Instead, we faced multiple difficulties: no power to charge essential devices like hearing aids, no effective communication with the hotel staff, and even a malfunctioning credit card machine that couldn’t process our payment.

While the hotel has potential, this experience was far from pleasant. The owners did not make any effort to compensate for the disruption, which was disappointing. We hope they address these issues for future guests. Unfortunately, this stay was the worst we had during our trip.

Điểm trừ: only there was a mix-up with the bed for our third guest

Điểm trừ: - We had bad smell in bathroom during our whole stay. After we complained first time, they brought aroma sticks. It obviously didn’t help. The next day we requested to call an engineer to check pipes, and the guy came with different type of aroma diffuser😁
- Thin walls. Although there is no noise from outside (very rare in Vietnam), you could hear your neighbors’ tv
- There is no gym, don’t expect any equipment

Điểm trừ: Communication with reception could be better as some miscomm happened during our stay and caused inconvenience and anxiety, Quite a far walk to the beach.

Điểm trừ: I would like to use the treadmill but it is outdoor so it was really hot

Điểm trừ: Nothing

Điểm trừ: Maybe I'm just very sensitive as this hasn't been mentioned before but I found the street not super quiet. In the studios facing the street you can still hear traffic noise such as scooters, honking etc.. The kitchen is great, but no microwave, also a sponge and dishwasher soap would be useful as you don't wanna buy it if you only stay for a couple days (different for monthly rent). It still was a very pleasant experience!