Ayu Laba Beach Villa and Resto

Đánh giá: Photos presented here do not justify the actual property.

Điểm cộng: Nice place

Đánh giá: Rooms are okay but the bathrooms are terrible, needs to be renovated urgently!
The manager never is there and the staffs doesn't speak English.

The sinker of my bathroom was blocked, I told the manager but he just ignored me.

Get away from this place!

Điểm cộng: No one there to attend expect one guy at reception all the rooms were dirty

Đánh giá: The place is right on the beach, the rooms are very dirty, the toilet drains are clogged, the swimming pool is very dirty, over all a run down place.

Điểm cộng: the view And the AC

Điểm cộng: The staff was so friendly. The location is perfect next to the beach. and it has big pool and some spots to chill

Đánh giá: Despite booking a double deluxe room with sea view through Agoda, I was downgraded to a standard room without any explanation or apology.

To make matters worse, the owner was extremely rude and unhelpful when I brought this to their attention. The hotel's facilities were also severely lacking, failing to meet even basic expectations.

I reached out to Agoda's customer support for assistance, but they failed to intervene or provide any meaningful help. It seems agoda is only interested in taking booking and don't care about ensuring a smooth experience.

Overall, my stay was a letdown from start to finish. I would not recommend this property to anyone and would advise others to not consider agoda for booking hotel in nusa penida as they charged more than the rack rates available at the reception.

Some suggestions for improvement:

- Honor booked room types
- Improve customer service and staff training
- Invest in upgrading facilities
- Agoda should take responsibility for ensuring bookings are honored and provide better support to customers

Until then, I would caution against staying at this hotel or using Agoda's services.

Đánh giá: Average

Đánh giá: Big room, have pool (but not clean), see view outside. Good in general.

Đánh giá: Nice and clean

Đánh giá: Stayed 2 nights here. Basic accommodation. They offer breakfast which was OK. There is a good warung next door which gets really busy but had live music and food was pretty decent. The pool area was very run down but realistically when in penida u r out all day anyway so it suited our needs