Arbathu Villa Ubud

Điểm trừ: 1. The difference in floor level (from foyer to dining room) without a sign caused 3 people to fall. And one of the tourists experience a broken bone (please see photo attached from hospital) has reported to the reception. His response was that this was the first time. Hazards like this are not the first or frequent problems. In reality an accident happens and there were victims.
2. The water discharge in the sink and in the bathroom upstairs is clogged.
3. There is an unpleasant odor from the upper bathroom room.
4. The air conditioner in the lower room does not work, as well as the air conditioner in the upper (main) room cannot be changed. We have reported almost everyday.
5. Breakfast menu wasn't clear halal & non halal

Điểm trừ: Our villa need s little maintenance, no curtain on bathroom window, shower pressure very slow, simple furnishings. Staff is kind, but does not speak much English, and not trained in hospitality. The place feels a little rugged, common bathroom is abandoned by pool, not sure why it is never cleaned. Pillows are very high like common in Bali. They smoke in the kitchen, That needs to change!

Điểm trừ: Staff didn’t speak English. No restaurant.

Điểm trừ: Definitely need to rent a bike or driver as it’s far from the main area of Ubud. But worth it for the serenity

Điểm trừ: The property is quite far from any conveniences (restaurants, grocery, etc.). The property is in need of repair. There were no shower heads in our bathrooms. The faucets were shaky and even fell off in one bathroom. Water pressure is extremely low making showers with a handheld shower almost impossible.

Điểm trừ: Nothing